--- title: Bond Forums Members Hub --- ![BForums logo Oct 2021](https://bondforums.bondbrandloyalty.com/hubfs/BForums%20logo%20Oct%202021.png "BForums logo Oct 2021") # Welcome to the Members Hub ### **[NEW] Retail Innovation Safari: Chicago** And we’re back on Safari again. This time, several clients joined us in Chicago for our latest tour that covered developments and changing customer expectations across retail, payments & modern mobility. To kick off our 4 part video series, we just dropped our BNPL (Buy Now Pay Later) episode. More episodes will drop each week.         ### Ep 2: Convenience & Last Mile Loyalty ### ![coming soon forums-1](https://bondforums.bondbrandloyalty.com/hs-fs/hubfs/coming%20soon%20forums-1.png?width=768&name=coming%20soon%20forums-1.png)Ep 3: Tech-Enabled Personalization  ![coming soon forums-1](https://bondforums.bondbrandloyalty.com/hs-fs/hubfs/coming%20soon%20forums-1.png?width=768&name=coming%20soon%20forums-1.png) ### Ep 4: CRMetaverse Engage with Previous Events ### **Looking for Step-Change CX Results?** Take your time and browse our on-demand video library from our June 23rd New Rules of Customership event. From our CEO's welcome and brand interviews to highlights from the soon-to-be-released Loyalty Report 2021, you can watch the entire event. Note that the videos below are for members only and cannot be shared outside of this page. --- ### **[On-Demand] The New Rules of Customership** Take your time and browse our on-demand video library from our June 23rd New Rules of Customership event. From our CEO's welcome and brand interviews to highlights from the soon-to-be-released Loyalty Report 2021, you can watch the entire event. Note that the videos below are for members only and cannot be shared outside of this page. See more content ### Introductions and Bond CEO Welcome ### The New Rules of Customership ### Leading Change in a Customer Focused Organization ### Panel Discussion: Building a Data Ecosystem to Enhance Customership ### Fireside Chat: A Brand’s View on Customership ### Exclusive Preview: The Loyalty Report 2021 - New Decade. New Norms ### The Loyalty Report 2021 – Top US Program Rankings ### The Loyalty Report 2021 – Top Canadian Program Rankings News and Content ![reset blog Bond](https://bondforums.bondbrandloyalty.com/hubfs/reset%20blog%20Bond.png "reset blog Bond") # Blog: Customer Services before CX? There is a fire going on right now 🔥. In our latest CX series, Bond's Sean Claessen sheds light on the customer service fail at scale that is happening, the impact on customer experience, and how it’s putting [#loyalty](https://www.linkedin.com/feed/hashtag/?keywords=loyalty&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6854825897078386688) at risk.  ### [Read More](https://lnkd.in/eX4EBq25) ![CX series EX 4](https://bondforums.bondbrandloyalty.com/hs-fs/hubfs/CX%20series%20EX%204.png?width=1000&height=562&name=CX%20series%20EX%204.png "CX series EX 4") # Blog: Reimagining the Future of Employee Experiences Is your organization ready? Bond's [Kay Van Slooten ](https://www.linkedin.com/in/ACoAAAAezUMBgGkFSzIoL5YqMg2HPD6ydL7rRKQ)discusses how a strong and positive **[culture](https://www.linkedin.com/feed/hashtag/?keywords=culture&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6808167421241815040)** will thrive and how to make plans for the return to the office. ### [Read More](https://blog.bondbrandloyalty.com/reminagingemployeeexperiences?hsLang=en) ![Presentation1](https://bondforums.bondbrandloyalty.com/hubfs/Presentation1.jpg "Presentation1") ### Now Available: The Loyalty Report 2021 In partnership with Visa, The Loyalty Report is recognized as the most comprehensive and longest-standing study of its kind. Download the Executive Summary now. ### [Download](https://info.bondbrandloyalty.com/loyaltyreport-2021?hsLang=en)