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[NEW] Retail Innovation Safari: Chicago

And we’re back on Safari again. This time, several clients joined us in Chicago for our latest tour that covered developments and changing customer expectations across retail, payments & modern mobility. To kick off our 4 part video series, we just dropped our BNPL (Buy Now Pay Later) episode. More episodes will drop each week.

 

 

 

 

Ep 2: Convenience & Last Mile Loyalty

coming soon forums-1Ep 3: Tech-Enabled Personalization 
coming soon forums-1

Ep 4: CRMetaverse
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Looking for Step-Change CX Results?

Take your time and browse our on-demand video library from our June 23rd New Rules of Customership event. From our CEO's welcome and brand interviews to highlights from the soon-to-be-released Loyalty Report 2021, you can watch the entire event. Note that the videos below are for members only and cannot be shared outside of this page.


[On-Demand] The New Rules of Customership

Take your time and browse our on-demand video library from our June 23rd New Rules of Customership event. From our CEO's welcome and brand interviews to highlights from the soon-to-be-released Loyalty Report 2021, you can watch the entire event. Note that the videos below are for members only and cannot be shared outside of this page.

 
See more content

Introductions and Bond CEO Welcome

The New Rules of Customership

Leading Change in a Customer Focused Organization

Panel Discussion: Building a Data Ecosystem to Enhance Customership

Fireside Chat: A Brand’s View on Customership

Exclusive Preview: The Loyalty Report 2021 - New Decade. New Norms

The Loyalty Report 2021 – Top US Program Rankings

The Loyalty Report 2021 – Top Canadian Program Rankings
News and Content
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Blog: Customer Services before CX?


There is a fire going on right now 🔥. In our latest CX series, Bond's Sean Claessen sheds light on the customer service fail at scale that is happening, the impact on customer experience, and how it’s putting #loyalty at risk. 

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Blog: Reimagining the Future of Employee Experiences


Is your organization ready? Bond's Kay Van Slooten discusses how a strong and positive culture will thrive and how to make plans for the return to the office.

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Now Available: The Loyalty Report 2021

In partnership with Visa, The Loyalty Report is recognized as the most comprehensive and longest-standing study of its kind. Download the Executive Summary now.

Download